Question 1

What products does the home owner supply?

Accepted Answer

The homeowner supplies, dishwashing liquid, paper towels a toilet bowl brush for each toilet and any special product requested by the homeowner.

Question 2

Who will be Cleaning my house?

Accepted Answer

A team of cleaners will be assigned to you home. NeaterMaids goes to great lengths in the selection of staff members.  Each employee has undergone an extensive screening process including criminal and employment  background checks.  Changes in your team are avoided if possible, but may be needed in cases of illness, holidays, or change in employment.  For your further protection all of our employees are covered by a Certificate of Liability Insurance and a Janitorial Service Bond Rider.  You will be given copies of these documents during your initial walk though.

Question 3

Do I need to be present during the cleaning?

Accepted Answer

You do not need to be home for your cleaning. Many clients provide us with their keys
or alarm codes, which we keep secured at the office. On the day of your cleaning, the
team of cleaners will check out/in your house key from our log; therefore it is easy for us to track your key.

Question 4

What about Holidays and schedule changes?

Accepted Answer

NeaterMaids avoids schedule changes where possible.  However, if your cleaning day falls on a holiday you will be contacted in advance to reschedule.  Schedule changes may also occur do to changes in clientele. NeaterMaids attempts to schedule houses together that are in close proximity.  As clients come and go there may be a need to change your cleaning day in response to this fluctuation.

Question 5

What if I need to cancel for one week?

Accepted Answer

A 72 hour notice is appreciated.  A fee for late notice may be charged if we are not able to reassign your time.

Question 6

Do I have to sign a contract?

Accepted Answer

No.  We want you to stay with us because you love our service.  You can discontinue at any time.  We know that we have to earn your trust.  We depend on open communication to aid us in meeting your expectations.

Question 7

How do I pay for the service?

Accepted Answer

Most clients prefer to leave a check at the time of each service.  Others prefer
to pay for the service in advance one time per month. We also accept Visa
and Mastercard.

Frequently Asked Questions